Contact us
Email [email protected] and we'll reply within 2 working days.
To help us sort it out quickly, please tell us your phone model, whether you play on iPhone or Android, and what happened. A screenshot helps a lot.
Common questions
How do I play?
Drag anywhere on the screen to steer. Leave your turf to start drawing a line, then get back home: everything your loop went round becomes yours. A rival who crosses your line while it's out in the open knocks you out, so keep your loops tight when rivals are close. Your own line never hurts you.
I bought something but didn't get it.
Close and reopen the game, then go to Settings > Restore purchases. If it still hasn't arrived, email us with the receipt from Apple or Google and we'll fix it.
How do I get Go ad-free on a new phone?
Sign in with the same Apple ID or Google account you bought it with, open the game, and tap Settings > Restore purchases.
How do I get a refund?
Refunds are handled by the store you bought from. On iPhone, go to reportaproblem.apple.com. On Android, see Google Play refund help.
I lost my progress.
Your progress is saved on your phone. If you deleted the game or moved to a new phone, it can only come back if it was backed up to Game Center or Google Play Games. Email us and we'll see what we can do.
Can I play with friends online?
Not yet. For now your rivals are played by the game. We'll share news when online play arrives.
How do I delete my data?
In the game, go to Settings > Privacy > Delete my data. See Delete my data for everything that gets removed and how to ask us to delete anything else.
I found a bug.
Thank you! Email us with what you were doing when it happened and your phone model. A screenshot or screen recording is a big help.